Booking Conditions
Thank you for visiting www.findyourmagicretreats.com, operated by Find Your Magic Ltd (referred to as “Find Your Magic”). Our company provides retreat experiences and travel planning services in Crete and the United Kingdom.
When booking a Find Your Magic Retreats experience, you enter into a contract with Find Your Magic Ltd. These terms and conditions constitute the basis of your contract with us. Please read them carefully as they are legally binding. Your contract is also subject to The Package Travel and Linked Travel Arrangements Regulations 2018 (the “Package Travel Regulations”), which imply terms into contracts for packages even if not specified in these Booking Conditions or in your booking confirmation.
1. RETREAT CONTRACTS
Our retreat services are, when possible, customized to your requirements and subject to availability. Before confirming a booking, you will receive an email detailing your proposed service. Upon your approval, we will process payment and issue a booking confirmation. Please ensure all names match relevant passports and all details of your retreat are correct.
For all our services, a binding contract is formed when we issue a booking confirmation after receiving cleared funds for either the required deposit or full retreat price, depending on the booking date relative to the departure date.
By booking, you accept the authority to bind all party members to these terms and conditions and take responsibility for payments and receiving documentation on behalf of your party.
2. TRAVEL CONSULTATION CONTRACTS
At Find Your Magic Retreats, we offer bespoke travel consultation services to ensure your journey is as smooth and enjoyable as possible. A Travel Consultation Contract with Find Your Magic Retreats is subject to these Booking Conditions. If there’s something not covered here, it will be governed by relevant laws and established practices. If we have a special written agreement with you that’s more favorable than these terms, that special agreement will take precedence.
What is a Travel Consultation Contract?
A Travel Consultation Contract means we may provide the following services for a Consultation Fee:
- Personalised Travel Advice: Tips and recommendations to help you plan your trip.
- Tailored Travel Plan: A detailed travel plan just for you.
- Cost Estimates: An estimate of the expenses involved in your travel.
- Information on Destinations and Facilities: Comprehensive information about your travel destination, including transportation and accommodation options.
- General Travel Assistance: Any other relevant advice or information.
To start your Travel Consultation Contract with us, simply submit an inquiry via our contact form. The contract takes effect when we receive your payment. If you prefer, you can also contact us by phone or email. We’ll start the contract once we receive your payment.
Please note, that we might not be able to accept your application if it conflicts with business reasons, public order, good morals, or any relevant laws and regulations at your travel destination.
Consultation Fee
Before we provide the agreed services, you’ll need to pay the Consultation Fee.
Our Responsibility to You
If we cause any damage to you intentionally or through negligence while performing the Travel Consultation Contract, we will compensate you for the damage, provided you notify us within 6 months of the occurrence.
However, we can’t guarantee that arrangements for transportation or accommodation will always be available as per your travel plan, especially if they’re fully booked. In such cases, we aren’t responsible for any inability to secure those arrangements.
3. PRICE AND PAYMENT
We reserve the right to alter prices shown on our website or in our written proposal at any time before confirming your booking. You will be informed of the current price before booking confirmation. Prices are quoted in EUR based on current daily exchange rates. The price includes taxes, additional fees, charges, and other costs where applicable. If any costs cannot be calculated in advance, we will provide an estimate at the time of booking.
All payments via debit or credit card will be in EUR. If your card is not denominated in EUR, the final price will be based on the applicable exchange rate on the day your card issuer processes the transaction. To avoid this, we accept payment in GBP, EUR, and USD by bank transfer, specifying the exact amount required.
A deposit is required to make a booking, with the balance due 4 weeks before departure. For bookings made less than 4 weeks before departure, the full retreat price is payable at booking. The booking confirmation will state the balance payment due date. If the balance remains unpaid within 4 weeks of departure, we may treat your booking as canceled, applying cancellation charges as set out in Section 7.
Payments must be made in the currency of the invoice, with you responsible for any bank charges incurred. Payments can be made by bank transfer. A booking is confirmed only upon receipt of cleared funds.
4. INSURANCE
Booking with Find Your Magic Retreats requires comprehensive travel insurance covering before, during, and after your trip. We are not responsible for costs incurred due to insufficient travel insurance.
5. PASSPORTS, VISAS, AND HEALTH FORMALITIES
Passports must be valid for at least 6 months after your return. Ensuring possession of necessary travel documents/visas and compliance with health formalities is your responsibility. We accept no liability for denied entry due to incorrect documentation or health formalities.
If you or any party member has a disability, reduced mobility, or medical condition, inform us before booking to ensure the travel experience is appropriate and safe, and to make necessary arrangements. Health and mobility information will be used to advise on your booking and shared with suppliers in accordance with our Privacy Policy.
6. INFORMATION
We strive to ensure our website’s information is accurate and up-to-date. However, details published months in advance may change. We reserve the right to update our website at any time. Specific retreat details will be confirmed in your booking confirmation. For changes after confirmation, see the relevant section below.
7. AMENDMENTS, TRANSFERS, AND CANCELLATION BY YOU
To amend or cancel your booking, email hello@findyourmagicretreats.com. Requests take effect upon receipt.
Amendments: If you wish to change your travel arrangements after booking confirmation, we will assist you, but amendments are not guaranteed. Requests must be made in writing by the booking person. If we cannot make the amendments and you cancel, cancellation charges apply as per the terms below.
Transfers: You may transfer your booking to another person meeting the retreat contract conditions with at least 7 days’ written notice. Additional fees, charges, or costs will be passed on to you. Both you and the transferee are liable for payment of the balance and additional costs.
Cancellations: You or any party member may cancel travel arrangements before the retreat start date by written notification. Cancellations incur charges based on notice given before departure. Cancellation charges represent reasonable termination costs based on timing and potential cost savings from alternative bookings.
Cancellation charges will not apply if you cancel due to Unavoidable and Extraordinary Circumstances affecting the retreat’s performance or transport. In such cases, you are entitled to a full refund but no additional compensation.
8. AMENDMENTS AND CANCELLATION BY US
Amendments Before Departure: We may need to make changes to your proposed retreat and will inform you of significant changes before issuing the booking confirmation. Minor changes will be communicated. If circumstances force significant changes before the retreat starts, we will notify you. You may accept the changes, terminate the contract without paying a cancellation charge, or accept a substitute retreat.
Cancellation by Us: We reserve the right to cancel your retreat, offering alternative arrangements of comparable quality. If only a lower quality option is available, we will provide a price reduction. If no alternative is available, we will provide a full refund. Compensation applies unless prevented by Unavoidable and Extraordinary Circumstances or insufficient participants, with timely notice given.
Unavoidable and Extraordinary Circumstances: Situations beyond control, unavoidable even with reasonable measures, such as war, airport closures, political instability, terrorism, natural disasters, and significant health risks.
Travel Delays: You may claim compensation from your airline under Regulation (EC) 261/2004 for delays, cancellations, or overbooking.
9. PERFORMANCE OF PACKAGE
We are liable for the travel services in your package contract. Notify us of any lack of conformity during the retreat for timely resolution. If a significant portion of your retreat cannot be provided, we will offer alternatives at no extra cost. If alternatives are lower quality, you are entitled to a price reduction. Rejecting inadequate alternatives entitles you to a price reduction or compensation.
10. OUR LIABILITY TO YOU: PRICE REDUCTION AND COMPENSATION FOR DAMAGES
We will compensate for failure to perform or improper performance of your retreat package contract. You are entitled to a price reduction for any lack of conformity, except if attributable to you, a third party unconnected with the travel services, or Unavoidable and Extraordinary Circumstances.
Our compensation liability is limited to three times the total package price, except for cases involving death, illness, injury, intentional or negligent damage, or where liability cannot be limited by law. We have no liability for indirect losses like business or profit loss.
Our liability is also limited under international conventions (e.g., Montreal, Berne, Athens Conventions). These conventions limit compensation for death, injury, illness, luggage, and personal belongings loss or damage. Copies are available upon request.
Compensation under the Package Travel Regulations does not affect your rights under EU passenger rights legislation. We will deduct amounts to avoid overcompensation if compensated under both.
11. ASSISTANCE
Whether or not we are liable for compensation, we will assist you without undue delay if you encounter difficulties, providing information on health services, local authorities, consular assistance, communication help, and alternative travel arrangements. We may charge a reasonable fee if difficulties are caused by you intentionally or through negligence.
12. IF YOU HAVE A COMPLAINT
Inform our representatives or relevant suppliers immediately of any lack of conformity during your retreat. If unresolved, contact us for resolution. If still unresolved upon return, write to us within 28 days, including booking reference and details. Not following this procedure may affect your rights under this contract.
Access the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ for complaint registration.
13. SPECIAL REQUESTS
We will try to comply with special requests (e.g., dietary requirements, specific rooms) and pass them to suppliers but cannot guarantee compliance or liability for unmet requests.
14. EXCURSIONS AND ACTIVITIES
Excursions and activities booked in advance as part of your retreat and detailed in your booking confirmation form part of the package contract. We select suppliers with reasonable skill and care. Excursions/activities purchased from local suppliers during your retreat do not form part of your contract with us, and we are not liable for their performance.
15. DATA PROTECTION
We need personal information to process and fulfill your booking. Find Your Magic Ltd is the data controller under the General Data Protection Regulation 2016/679 and the Data Protection Act 2018. We may need additional details to ensure your retreat meets your needs. We will ask for explicit consent to collect and share this information with suppliers.
We may share your information with relevant suppliers and public authorities, including those outside the EEA, ensuring adequate safeguards. Please see our Privacy Policy for details.
16. JURISDICTION
This contract is governed by English law and subject to the jurisdiction of English courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if preferred.
17. DOCUMENTATION
We will send final retreat information approximately 2 weeks before departure by email.
18. CONTACT US
Our office hours are 8am to 5pm weekdays GMT. For email inquiries, use hello@findyourmagicretreats.com.
